Terms of service
Draft — to be reviewed and confirmed by Stakkato before it applies.
§1. Who provides the services
These terms cover the stakkato.pl website, event sign-ups, online payments, room rental and room viewings.
The provider is [full legal name, legal form, NIP, KRS/REGON — to be added], ul. Berka Joselewicza 23, 31-031 Kraków (“Stakkato”). Contact: welcome@stakkato.pl, +48 501 829 139.
§2. Using the website
You need a device with an up-to-date web browser and an email address. The forms are free to use.
Sending unlawful content is not allowed. No account is needed: each sign-up or request concerns one matter.
§3. Event sign-ups
Prices are in złoty, VAT included where applicable. A sign-up for a free event, or one paid at the venue, is valid once confirmed on the site. A sign-up for an event paid online is valid once the payment is received.
Online payments are handled by Stripe (BLIK, Przelewy24, cards and others). Stakkato never processes card data.
If Stakkato cancels an event, we refund everything you paid. If we postpone it, you choose the new date or a full refund.
§4. Cancelling your place and refunds
Cancel a paid event at least 48 hours before it starts: full refund.
Later than that there is no refund, but you can give your place to someone else (just send us their name).
Cancel by email. Refunds go back to the original payment method within 14 days.
§5. Room rental
A request sent through the website is not a booking. The rental agreement is concluded when Stakkato confirms the date by email and, if we ask for a deposit, once it is paid.
The deposit is usually 30% of the rental price. The slot is held for 48 hours while it is unpaid, then released. The rest is paid as stated in the confirmation.
The renter uses the room for its purpose and within its stated capacity, leaves it tidy and is liable for damage they cause.
If the renter cancels at least 14 days before: full deposit refund; 7–13 days before: half; later: the deposit is kept. If Stakkato cancels, everything is refunded.
§6. Room viewings
Viewings are free and take 10 minutes. We confirm the time by email; you can cancel at any time.
§7. Right of withdrawal
Under Art. 38(1)(12) of the Polish Consumer Rights Act, consumers have no 14-day right of withdrawal from contracts for leisure, cultural or entertainment services when the contract specifies the date or period of the service.
The cancellation rules in §4 and §5 are our own, more generous terms.
§8. Complaints
Send complaints to welcome@stakkato.pl with a description. We reply within 14 days.
Consumers can get free help from a municipal or district consumer ombudsman (rzecznik konsumentów) or the Regional Trade Inspectorate (WIIH).
§9. Support payments
Payments supporting the space are voluntary and are not payment for a service. Their tax treatment depends on Stakkato’s legal form [to be confirmed].
§10. Final provisions
Personal data is processed as described in the privacy policy. Polish law applies.
Changes to these terms do not affect sign-ups and bookings made earlier. Effective from [date — to be added]. If the language versions differ, the Polish version prevails.